Lori's Most Popular Programs
Now booking for 2011 - good dates still available - book before 10/31 and receive $500 off.
Fresh Start Selling – It’s all about Attitude, Action and Awareness!
The rules have changed - have you? It’s not enough just to show up. Today’s salespeople must be dedicated and determined, willing to work hard and be valuable to their organizations through resilience and relentless preparation. They must be approachable and accountable for their success and understand the gift of service.
In this session, attendees will learn sales strategies that create positive impact and how attitude and personal accountability will affect outcome. They’ll explore common traits successful salespeople share and how to develop good habits utilizing resiliency and resourcefulness to maximize sales performance and results.
Survive Stagnation With Sales Innovation!
Attendees will learn how to effectively deal with an increasingly price conscious consumer
through specific sales language and actions designed to elicit a positive response. In this
session, attendees will learn new and dynamic sales techniques designed to maximize value
and justify the sale.
Delivering Constructive Feedback
Accountability. Responsibility. Effective Feedback. Managers know that the key to building a successful team and bringing out the best in team members means holding people accountable, providing opportunities for responsibility and delivering effective feedback. Then why is it so difficult to hold people accountable? Why is delivering developmental feedback so taxing and stressful? In this session, attendees will explore the keys to employee development and learn how to bring out the best in each of their team members.
Get Real or Get Lost – getting “relevant” with service strategy
How can we as multifamily professionals, meet the expectations of clients who want, and expect to
get, a customized living experience without breaking the bank?
In this popular and funny session, attendees will learn how to develop a retention program specific
to their community profile; customer service techniques that aid in enhancing perception and how
to apply sales strategies to aid in the resale effort. Emphasis will be on resident interaction and
problem solving. Attendees will learn how to be relevant to their residents, as well as customize the
living experience.
Sales is Not a 4 Letter Word!
This course is for the leasing professional that has mastered the basics and is ready to step up to a higher level of personal selling. Emphasis is placed on personality selling, emotional intelligence and becoming a salesperson of integrity.
new Sessions
Get a Grip & Get Real - earning resident trust, goodwill and loyalty in an eager-to-distrust world.
How much goodwill do your residents have for your community, brand or company? Are your customers loyal? If not, why not? How do you captivate and keep today’s distrusting consumer? In this session, you’ll discover easy to implement strategies designed to not only build trust, but also benevolence and positive word-of-mouth testament from the residents you serve. You’ll learn why residents distrust and how to “get a grip and get real” with service delivery. Learn why what you say and what you convey may be two different things, and how to get on track with delivering a clear, concise message about who you are and what you value.
Resident Perception Insight - 7 Questions you must ask.
Do your residents speak positively about you? Do they think you are a good value? When is the last time you really observed residents interacting with your office team? To build trust and loyalty, we must first develop insight. In this dynamic session, you will receive 7 questions that will provide accurate insight as to your residents feelings about you, your community and your service excellence. This session will show you what to ask, how to ask it, and how to deliver positive change that creates benevolent residents.
Be forewarned, if you don’t want to know, or are not prepared to implement change, don’t ask.
1 hour keynote or tradeshow session
It’s a Mad, Mad Marketing World – It’s all changing…are you on board?
How can you stand out to a consumer that is subjected to 3,000 marketing messages a day, and that, simply, does not trust you? Too much noise, too much clutter and too many choices result in your target market being tuned out and bored, bored, bored. To get their attention, you will need to change traditional methods of thought, forget your competition, focus on a target and get really creative. You’ll learn to think differently about growing revenue through smart, cost effective strategy that entices rather than screams at your consumer. Get ready to take action and change the way you grow and maintain your customer base.
The Last Impression is Lasting
It's easy to focus on creating a positive first impression...but what people really remember is the last. In this session, we will explore ways to create a memorable and lasting last impression - to generate referrals and enhance the customer experience.
Champagne Taste on a Beer Budget – What to do if you only have $100
During economic crisis, the marketing budget can be the first to the chopping block. What do you do when your budget has been slashed and expectations are enormous? In this fast paced session, we will explore 25 strategies to employ utilizing $100 or less. Learn how to determine what to do, how to deliver a champagne experience on a beer budget and how to determine a return on efforts.
Lori is happy to customize a session to fit your needs.
Don't see what you're looking for? Just ask! Lori has many sessions not listed here.
Call for current fees and availability
WEBINAR SERIES
Need a quick charge? Budget tight? A Webinar might be just the ticket.
It’s especially important in tough economic times to deliver training - yet budgets have been cut back, training positions have been eliminated, and portfolios are being spread over a wider geographic territory, making it difficult, due to remote locations, to deliver conventional training.
Rather than delivering mediocre, or worse, or no training at all, build your solution around a Lori Snider webinar series. Accessible from the convenience of your office, Lori Snider will help you achieve superior results though skill development designed to aid your team in executing smart sales, marketing and service strategies. Not to mention, they’re delivered by the nation’s leading innovator in sales, marketing and service. It just doesn’t get much better than that.
Topics include:
First time leasing - Just the basics, please (4 part series)
Leasing Tune Up
12 Questions to Sales Success
Follow Up = Follow Through
Get the Phone!
Closing and Follow Through
7 Steps to a More Thoughtful You (Service)
Raising Rents without Raising Vacancy
and others...
Contact us to schedule your session or sessions today!
lori@lorisnider.com 303.517.2006